Texas Department of Housing & Community Affairs - Building Homes and Strengthening Communities

Loan Servicing Staff

Stephanie D'Cuoto
Manager

Street: 221 East 11th Street, Austin, TX 78701
Mail: PO Box 13941, Austin, TX 78711-3941
Phone: 512-475-3957
Toll Free: 800-298-4013
Fax: 512-472-7500
Email: loan.servicing@tdhca.state.tx.us

 

Contact Us

Hours:           8:00am -5:00pm

Staff Member

Specialization

Contact

Stephanie D’Couto

Manager

Overall Operations

512-475-3957

Gracie Garcia*

Team Lead

  • Overall Operations
  • Whole Loan Portfolio or Investor Reporting

512-475-1225

Melissa Whitehead*

Senior Coordinator

  • Escrow Account/Refund Checks
  • Credit Reporting
  • Tax and Insurance Payments
  • Year-End Statements and IRS Forms
  • Multifamily Loan Servicing

512-475-3349

Candace Christiansen

Loan Servicing Coordinator

  • Texas Homeownership Programs: TMP 79, DPAP 74, DPAP 77, DPAP 84, DPAP 85, Bond 77 Refinance Loans
  • HOME Single Family Development Program
  • Neighborhood Stabilization Program Permanent Financing

512-475-3961

Jeff Snyder

Loan Servicing Coordinator

  • Tax and Insurance Payments
  • Texas Homeownership TMP 79 Program
  • Single Family and Multifamily Insurance Claims

512-475-3551

Seferina Zavala*

Loan Servicing Coordinator

  • Bootstrap Loan Program
  • Single Family Contract for Deed
  • Single Family Home Improvement Loan Program

512-475-3879

Thomas Tabenyang

Loan Servicing Coordinator

  • Bond Down Payment Assistance
  • Homebuyer Assistance Program
  • Monetization Bond Program
  • HOME and Housing Trust Fund Homeowner Rehabilitation Program
  • HOME Contract for Deed Program

512-475-2119

Sandra Molina*

Accounts Collection Specialist

  • Delinquency/Workout Assistance:
  • Single Family, Multifamily, Compliance Fees
  • Loss Mitigation
  • Foreclosure Prevention

512-475-0219

*Se Habla Espaņol